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FAQ’s

How to Order Tickets

We are thrilled to have you as our guest at The Paramount Theater! Ticket orders may be placed online at www.theparamount.net, by phone at 434.979.1333, or in person at The Paramount Box Office at 215 East Main Street. Ticket requests will be filled in the order in which they are received. Contributors to The Paramount receive advance ticket ordering privileges. If you are not currently a member, you may add your tax-deductible membership contribution to your ticket order.


Receiving Your Tickets

Tickets will be mailed within two weeks from the time you place your order. All ticket orders placed less than a week prior to the performance date will be held at the Box Office for pickup, either during regular business hours, or at Will Call one hour prior to the performance. If your tickets have not been received by one week prior to the show date, please call the Box Office at 434.979.1333.


Handling Fees

A  handling fee applies to eash ticket purchased. Phone and internet orders are subject to an additional transaction fee. Tickets for multiple shows may be included on a single order.


Student Rush Tickets

To make Paramount events more accessible, all students are eligible to purchase remaining tickets to Paramount Presents shows at a 50% discount 45 minutes prior to each performance. Student Rush Tickets may be purchased only in person at the Paramount Box Office, and all students must show a valid student ID or proof of enrollment to obtain the discount.


Youth/Child Tickets

Youth/Child tickets are for patrons age 12 and younger. All children, regardless of age, are required to have a ticket (no “babes in arms”). Any child attending an evening performance should be able to sit quietly through the show. As a courtesy to other audience members, please use discretion in bringing a young child to a performance not designated for children. In some cases, performances without a Youth/Child price level may be inappropriate for young children. Please contact the Box Office at 434.979.1333 for additional information.


Group Discounts

Share the magic of the performing arts with your friends and family! Groups of 20 or more attending Paramount performances receive a 10% discount on the price of tickets. The complete order for a group should be placed at one time. Group Discounts do not apply to all shows. Please contact the Box Office at 434.979.1333 for more information.


Preserving The Paramount

The price of tickets to all Paramount Theater events includes a $2 donation to The Paramount’s Building Preservation Fund, which supports the long-term maintenance, restoration, and improvements of Charlottesville’s Paramount Theater.


Gift Certificates

Paramount Theater gift certifi cates make a great gift for any occasion! Gift certificates may be purchased in any denomination, and can be redeemed toward the purchase of tickets to most Paramount Presents performances (not including rental performances), or a Paramount Theater membership. Please contact the Box Office at 434.979.1333.


Cancelled Performances

If a Paramount Theater performance is cancelled, you may return your tickets to The Paramount Box Office for a full refund or exchange toward another Paramount Presents event. Refunds are granted only for cancelled performances. All events are subject to performer, date, or time changes. Should a change in the scheduled program occur, The Paramount will make a timely announcement and contact ticket holders as efficiently as possible.


Severe Weather Policy

In the case of severe weather conditions, Paramount Theater events will go on as scheduled if the artist is in Charlottesville and ready to perform. Only if the artist is unable to perform as scheduled will the show be postponed or cancelled. Tune in to one of the following television or radio stations for information on postponements and/or cancellations: WVIR NBC 29, WCAV CBS 19, WVAW ABC 16, WAHU FOX 27, WINA 1070 AM, WQMZ 95.1 FM, or WWWV 97.5 FM.


Lost Tickets

If you lose your tickets, The Paramount’s Box Office will issue replacement tickets to the purchaser on record. Call the Box Office as soon as possible after the loss of tickets to arrange for your duplicates. For your protection, replacement tickets will not be issued earlier than one hour prior to the performance time.


Ticket Refunds & Exchanges

All Paramount Theater ticket sales are final. Paramount Theater supporters at the Star Circle level ($1,000 annually) and above may exchange tickets for alternate Paramount Presents events. Tickets for Paramount Presents events (not including rental performances) that you are unable to use may be donated to The Paramount Theater’s annual fund as a tax-deductible contribution, provided that they are returned to the Box Office at least 48 hours prior to the given performance.


How to get to The Paramount

The Paramount Theater is located on Charlottesville’s Downtown Mall at 215 East Main Street, approximately two miles north of the Fifth Street/Route 631 Exit (exit 120) off of I-64, or one and a half miles east of U.S. Highway 29. Visit our Directions page for a map and additional details.


Parking

You may purchase parking passes for individual Paramount Theater shows for a discounted rate of $9 for each event when you place your ticket order. Passes are only valid at the Water Street parking garage until closing time on the day of the performance. Rates are subject to change. Parking is also available in the Market Street parking garage, the Water Street open lot, and on the street in Charlottesville’s Downtown Mall area.


Admission

The Paramount’s Box Office will open one hour prior to the performance on show nights. The theater lobby will also open one hour before the performance, and the auditorium doors will open approximately a half hour prior to curtain.


Late Seating Policy

All events start promptly at the time printed on the ticket. Latecomers will not be seated until the first appropriate pause in the program, as determined by the house staff. Thank you for your cooperation.


Food & Beverages

A variety of food and beverage items will be available in The Paramount’s lobby areas prior to performances and during intermission. Refreshments may be enjoyed inside the auditorium for many but not all shows. Please check with an usher or call the Box Office for more show specific information.


Electronic Device Etiquette

Please remember to turn off all cellular phones, pagers, and electronic watch alarms before entering the theater. Cameras and recording devices of any type are not permitted at any Paramount Theater performance, and such devices brought into the theater in violation of this policy are subject to removal.


Smoke-Free Environment

The Paramount Theater is a non-smoking facility.


Pets

While we love our four-legged friends, pets are not permitted at The Paramount Theater. Guide dogs or service animals, however, are allowed.


Phones

If you need to make a call during your visit to The Paramount, a phone is located across from the elevator on The Paramount’s main level. We ask that you restrict use to pre- and post-show, or during
intermission. Local and toll-free calls only, please. Should an emergency arise, please see one of The Paramount’s ushers for further assistance.


Paramount Merchandise

Paramount experiences are memories in the making. Paramount merchandise allows you to take a little bit of Charlottesville’s intimate and world-class venue with you wherever you go! We offer a selection of fun, high-quality Paramount products – from apparel to signature mugs to artwork. Beginning in September 2006, merchandise will be available at the Box Office during regular business hours and in the lobby on Paramount Presents show nights.


Tours

Tours of the theater are available by appointment only. Led by members of The Paramount’s staff, the tours are offered free of charge, and last approximately 45 minutes. To schedule a tour, please call The Paramount’s administrative offices at 434.979.1922.


Services for Patrons with Disabilities

Seating

The Paramount Theater is an accessible facility, offering a pleasurable experience for persons with disabilities. Accessible seating arrangements for patrons with disabilities and a companion are available for all performances on a first come, first-served basis. Please mention your interest in wheelchair-accessible seating when you place your order, or call 434.979.1333 for more information.


Parking

Parking spaces for persons with disabilities are available on the first level of the Water Street parking garage near the entrance, and on all other levels of the garage by the elevator. When ordering your tickets, please ask the Box Office about purchasing a parking pass. A limited number of on-street spaces for disabled persons are also available on Water Street, Market Street, and the numbered cross streets close to the theater.


Elevator

An elevator serves all levels of the complex, and may be accessed from The Paramount’s ramped lobby near the orchestra level auditorium doors. Restrooms Public restrooms on both the basement and balcony levels contain facilities for persons with disabilities. Restroom facilities are not available in the Box Office.


Audio Aids

Audio enhancement systems are available for the hearing-impaired during all performances at The Paramount. Receivers and earphones may be used free of charge and picked up at the Box Office prior to the start of the performance.


Sign Language Interpretation

The Paramount will make every effort to provide sign language interpretation for performances when requested at least one week prior to the performance date.

The Paramount Theater is proud to join forces with community leaders to bring high quality performing arts to our community.

Thank you to our Producer's Club Sponsors!

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Tickets

  • Student Rush Persons with a valid student ID or proof of enrollment are eligible to purchase remaining tickets to all Paramount Presents performances at a 50% discount at the Box Office 45 minutes prior to show time.
  • Youth/Child Tickets Youth/Child tickets are for patrons ages 12 and younger. All children must have a ticket (no "babes in arms").
  • Group Sales Groups of 20 or more attending Paramount performances receive a 10% discount on the price of tickets (not valid for all shows). The complete order for a group should be placed at one time. Please contact the Box Office at 434.979.1333 for more information.

Private Events

Contact Us

Box Office:

Hours: Monday - Friday, 10am - 2pm
Phone: 434.979.1333

Administrative Office:

Hours: Monday - Friday, 8:30am - 5pm
Phone: 434.979.1922
Email: info@theparamount.net

Will Call window opens two hours prior to showtime. Hours subject to change.