How to Order

You may place your ticket order online 24 hours a day, by phone (434.979.1333), or in person at The Paramount’s Box Office from 10 am to 2 pm, Monday through Friday. Orders made more than a week prior to the performance date will be mailed. Orders placed less than a week in advance will be held at the Box Office for pickup during regular business hours or at Will Call two hours before the show.

Receiving Your Tickets

Tickets will be mailed within two weeks from the time you place your order. All ticket orders placed less than a week prior to the performance date will be held at the Box Office for pickup, either during regular business hours, or at Will Call one hour prior to the performance. If your tickets have not been received by one week prior to the show date, please call the Box Office at 434.979.1333.

Handling Fees

A $3 convenience fee applies to eash ticket purchased over the telephone or online. These orders are subject to an additional $2 transaction fee. Tickets for multiple shows may be included on a single order. All ticketing fees are waived when tickets are ordered in person at the Box Office.

Preserving The Paramount

The price of tickets to all Paramount Theater events includes a $1 donation to The Paramount’s Building Preservation Fund, which supports the long-term maintenance, restoration, and improvements of Charlottesville’s Paramount Theater.

Ticket Refunds & Exchanges

All Paramount Theater ticket sales are final. Paramount Theater members at the Star Circle level ($1,000 annually) and above may exchange tickets for alternate Paramount Presents events. Tickets for Paramount Presents events (not including rental performances) that you are unable to use may be donated to The Paramount Theater’s annual fund as a tax-deductible contribution, provided that they are returned to the Box Office at least 48 hours prior to the given performance.

Lost Tickets

If you lose your tickets, The Paramount’s Box Office is able to issue replacement tickets to the purchaser on record. Call the Box Office as soon as possible after the loss of tickets to arrange for your duplicates. For your protection, replacement tickets will not be issued earlier than two hours prior to the performance time.

Severe Weather Policy

In the case of severe weather conditions, Paramount Theater events go on as scheduled if the artist is in Charlottesville and ready to perform. Only if the artist is unable to perform as scheduled will the show be postponed or cancelled. Tune in to local TV or radio stations for information on postponements and/or cancellations.