Paramount Facts, Policies, and Procedures
Services for Patrons with Disabilities
Seating
The Paramount Theater is an
accessible facility, offering a pleasurable
experience for persons with disabilities.
Accessible seating arrangements for patrons
with disabilities and a companion are
available for all performances on a first come,
first-served basis. Please mention
your interest in wheelchair-accessible
seating when you place your order, or call
434.979.1333 for more information.
Parking
Parking spaces for persons with
disabilities are available on the first level
of the Water Street parking garage near the
entrance, and on all other levels of the garage
by the elevator. When ordering your tickets,
please ask the Box Office about purchasing a
parking pass. A limited number of on-street
spaces for disabled persons are also available
on Water Street, Market Street, and the
numbered cross streets close to the theater.
Elevator
An elevator serves all levels
of the complex, and may be accessed from
The Paramount's ramped lobby near the
orchestra level auditorium doors.
Restrooms Public restrooms on both the
basement and balcony levels contain facilities
for persons with disabilities. Restroom
facilities are not available in the Box Office.
Audio Aids
Audio enhancement systems
are available for the hearing-impaired
during all performances at The Paramount.
Receivers and earphones may be used free of charge and picked up at the Box Office prior
to the start of the performance.
Sign Language Interpretation
The Paramount will make every effort to
provide sign language interpretation for
performances when requested at least one
week prior to the performance date.
Cancelled Performances
If a Paramount Theater performance is cancelled,
you may return your tickets to The Paramount
Box Office for a full refund or exchange toward
another Paramount Presents event. Refunds
are granted only for cancelled performances.
All events are subject to performer, date, or
time changes. Should a change in the scheduled program occur, The Paramount will make a timely
announcement and contact ticket holders as
efficiently as possible.
Severe Weather Policy
In the case of severe weather conditions,
Paramount Theater events will go on as scheduled
if the artist is in Charlottesville and ready to
perform. Only if the artist is unable to perform as
scheduled will the show be postponed or cancelled.
Tune in to one of the following television or radio
stations for information on postponements and/or
cancellations: WVIR NBC 29, WCAV CBS 19,
WVAW ABC 16, WAHU FOX 27, WINA 1070 AM,
WQMZ 95.1 FM, or WWWV 97.5 FM.
Lost Tickets
If you lose your tickets, The Paramount's
Box Office will issue replacement tickets to the
purchaser on record. Call the Box Office as soon
as possible after the loss of tickets to arrange for
your duplicates. For your protection, replacement
tickets will not be issued earlier than one hour
prior to the performance time.
Ticket Refunds & Exchanges
All Paramount Theater ticket sales are final.
Paramount Theater members at the Star Circle
level ($1,000 annually) and above may exchange
tickets for alternate Paramount Presents events.
Tickets for Paramount Presents events (not
including rental performances) that you are unable
to use may be donated to The Paramount Theater's
annual fund as a tax-deductible contribution,
provided that they are returned to the Box Office
at least 48 hours prior to the given performance.
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